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Students with the Customer Service Credential Will Give Employers' Benefits

Businesses often form their profits through customers. Thus the key to great customer service is to know your customers and find the right people to serve them.  Business owners know that If they don’t understand customers and don’t figure out how to deliver products to them in ways that emotionally engage them, it’s pretty difficult to sustain customer loyalty.  That's why they want to hire people with the emotional intelligence that’s required for great service.

Benefits for Employers:

  • Identify and distinguish talent between employees with and without the certification

  • Allows your company to establish clear performance expectations and to promote superior standards of service

  • Gives your company trained new hires

  • Gives us a pool of higher-performing employees

  • Gives us a pool of more motivated qualified employees with increased productivity

  • Retain excellent employees and decrease turnover rates

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