Earning the Customer Service Credential Will Give the Student Benefits

High School students can attain a Customer Service Industry-Based Certification through the National Retail Federation's Customer Service credential.  The Customer Service certification is designed to capture the core customer service duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries. The credential is appropriate for anyone aged 15 or older who is interested in obtaining a job or pursuing a career in retail and other industries that value customer service skills.

Benefits for Students Earning the Credential:

  • Leave a class with an industry-developed credential that demonstrates potential to future employers that you have the knowledge

  • Demonstrate commitment to professional growth

  • Document achievement and build workplace value

  • Enter the workforce with increased knowledge, skills, abilities, and productivity and with a credential for your resume that proves you are ready to work

  • Earn the credential and get hired or possibly get a pay raise or promotion

Here's What Students Have Said

I am glad that I was able to receive the NRF Customer Service Certification.  Because of the certification, my employer offered me $1 more in hourly wages and my weekly work hours increased.

-Aumbriana Williams


Although I am not planning to work in retail or customer service, I learned a lot about how to communicate and relate to people with different personalities.

-Darian Vargas

Watch this video to learn how Alex, a troubled teen, was able to turn his life around with the Customer Service credential.

Watch Alex, a trouble teen, as he used the Customer Service Credential to turn his life around.

Watch as Johnny shows all of us, no matter what our abilities, can make a difference with customer satisfaction..


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