A T&G FRESH START, LLC
STUDENT RESOURCES
Click Graphic on left to get to register for a Penn Foster account so that you can take the exam.
Click Graphic on right to get to Create your Account and to login to take the exam.
Click the button to download directions on how to enable the pop-up blocker in order to take the CS credential exam.
Students must click this button to get instructions on how to set up their learner account and take the exam
Click the button to get to get to Penn Foster site & then login
Click the navy button to enter the MERA Online Screening Test. Students use their first and last name as their username. For the Passcode, Proctors must look it up on Class Materials page (at the bottom of the page). This is also where a proctor can access and download a hard copy of the screening test.
Click the Sample Test button for students to take an exam similar to test questions on the credential exam. There is another set of sample questions below.
Customer Service Table of Contents
Study Guide for Student Learners
Customer Service Credential Sample Exam (in Microsoft Word-15 questions)
Credential Exam Vocabulary List