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A T&G FRESH START, LLC
Customer Service & Sales Fundamentals
Teacher Materials
Customer Service & Sales Fundamentals Objectives
Customer Service IBC Exam Competencies
Textbook PowerPoints
PowerPoint Chapter 1
PowerPoint Chapter 2
Study Guide & Testing
Customer Service Credential Sample Exam (in Word-15 questions)
Student RISE Testing Directions
Teacher RISE Testing Directions
Vocabulary
Credential Exam Vocabulary List and Definitions
Credential Exam Vocabulary List Puzzle
Chapter Tests
MERA Screening Test
MERA CS Screening Test (download a hard copy)
MERA CS Screening Test Answer Key
For the online version of the screen test, go to the link below. Students use their first/last name and "voucher" as the password.
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