ROLE PLAYING SCENARIOS
ADDITIONAL CLASSROOM MATERIALS
MBAResearch.org-go to this sit and click current List of LAP Modules for names of resource materials you can purchase for a small amount.
Kahoot.It-online question/answer CS challenges
Flashcards-you or your students can create their own flashcards to use to review topics
Jeopardy-Type Game-you or your students can create a jeopardy-type game to review with
Quizlette-NRF-Customer Service Exam Study Guide Flash Cards
Quizlett-Customer Service Flash Cards
VIDEOS AND ADDITIONAL POWERPOINTS
80/20 Rule (2:23 time)
Maslow's Hierarchy of Needs (why people behave a certain way)
Safety-How to Lift Boxes Properly (or click video to right)
WORKBOOK WORKSHEETS #1
(use with Teacher Leader Guide #1)-ANSWER KEYS BELOW
Leader Guides are no longer available; try an internet search
WORKBOOK WORKSHEETS #2
(use with Leader Guide #2)-ANSWER KEYS BELOW
Student Workbook Pages
The textbook used to teach the Customer Service class and prepare for the credential is titled Customer Service and Sales . The new books are priced as follows and can be ordered by the Voucher Designee in your school district.
Customer Service and Sales-textbook $65.00
Customer Service and Sales-Teacher Guide $265.00
Shipping charges will be added to any order
Use the Purchase Tile on your home screen to order vouchers licenses and textbooks. If you do not have access to this tile, check with your Voucher Designee.
Video below will show your students in one-minute the proper way
to lift boxes to promote safety at work. After the video, have students demonstrate what they learned.
Video below will show your students in four minutes how
to detect counterfeit money at work.
Video below will show your students in 7 minutes how to conduct themselves in many different industries when doing suggestion selling.