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Click the graphic on left to access Rise Up site.


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SCREENING TEST:  Make sure your students have completed the Screening test and earned 70% or higher.  This is required by MERA in order for the student to “earn” their license.  They can access the online version of the Screening test by going to, clicking on the Student tab and then clicking the online Screening Test for CS button. 

Some teachers use the screening test as a pre-test and a post test.  That's fine, but the post test is the one they must make 70% or higher on.


Go to your RiseUp Account at Kaleidoscope Learning and login.

Click on Add Students.  The easiest way to to download the Excel template and list your student info, then upload it.  If you want to enter each student individually, simply fill in the 3 questions of the form to the left side.  The Student ID is used ONLY if you want to put a school student ID or something similar; otherwise, you can leave it blank. 

After you submit, choose the test/program the student(s) is enrolled in.

Student will automatically receive a letter from RiseUp with a link to go to the login page and

create their password.  Once they do that, they will go back to the login page in the letter and

sign in with their email and newly create password.

Between 1-2 days students will receive an email with a link to their certificate.  Here's what

certificates look like this:


If you have a student fails either the Customer Service exam or the Business of Retail exam,

you must get a different license that is the same as the original test name but has Retake at

the end of the name of the license.  They cost $25 each.

The MERA Grant does not provide a student a 2nd license, so your school district administrator

who has the RiseUp account will need to make this purchase for you at $25/retake (instead

of $55/license for CS and $75 for BoR. This person is usually a CTE Supervisor but can be another person.


 Students can retake the exam immediately, but we suggest you have them study before retaking it.  They have 30 days to retest.


The administrator will need to transfer the license to your RiseUp account which you use for your school district—not the one you use for MERA grants (if you have a grant). 

Kaleidoscope Learning


Phone:  212-679-2738



Email or call Rise Up Support at the email and phone number above or submit a ticket.  To submit a ticket, click on the question mark in the upper right hand corner of your Rise Up Account, then click on Submit a Ticket.   Fill out the form and submit it.

Emergency Procedures 

If an emergency arises during testing, proctors must follow the procedures specified at the testing facility.

  • The safety of the learners and testing staff is the first concern. If required, take immediate steps to ensure physical safety.

  • If evacuation is necessary, proctors should

  • Conduct a calm, but immediate, departure from the room.

  • If possible, shut down each learner’s computer; do NOT hit Submit.

  • Collect scratch paper and other examination materials from learners as they exit, if possible.

  • Ensure that all materials are secure by taking them with you.

  • After evacuating to a safe location, inform learners that discussion of examination content is forbidden.

  • Contact Penn Foster to report the emergency and receive instructions 

If a medical emergency arises, the proctor should make sure the learner gets the proper immediate care necessary.  Minimize the amount of disruption to other learners.
If a learner becomes ill and/or is unable to finish the exam, he/she will NOT receive a refund.


The NRF Foundation wishes to ensure that individuals with disabilities are not deprived of the opportunity to participate in the assessment solely because of a disability.  The NRF  and RiseUp (testing partner) follow the ADA laws on accommodations.  Keep in mind that anyone assisting the test-taker with an accommodation must be a certified proctor.  The testing facility must have any required equipment for accommodations.  The accommodations include:

  • Braille or large-print exam booklets;

  • Google Chrome has an extension you can add that gives you screen reading technology.  Look for Natural Reader Text to Speech. Do not contact Paul Grethel for information on this extension or the use of this technology.  

  • Scribes to transfer answers to Scantron bubble sheets or record dictated notes and essays;

  • Wheelchair-accessible testing stations;

  • Distraction-free rooms;

  • Physical prompts (such as for individuals with hearing impairments); and

  • Permission to bring and take medications during the exam (for example, for individuals with diabetes who must monitor their blood sugar and administer insulin).

After the proctor has added the student learner into Rise Up, assign the student the license you wish to test the student on.  Then click on the hamberger in the upper left corner and look down the list for Request Accommodations.  Gety the form, fill it out. and Submit it  The Learner (student) must have an IEP, approved documentation from a licensed professional or certified specialist who diagnosed the learner with a disability and is recommending the accommodation.  The approval can take 1-5 days.  You will get an email from Rise Up once tthe approval is assigned and the test has been set up properly.  DO NOT GIVE THE EXAM UNTIL YOU RECEIVE THE APPROVAL.  If after 5 days you haven't heard back, call Rise Up to ask about it.


There is a Spanish version if any of the credential exams is easy to administer.  When you register your student who needs the Spanish version, simply check off that the student needs the Spanish version.  There is no additional license you need to purchase.

A student can retake an exam one time and can do so immediately as long as the student has completed the steps to begin a test and the student has a new "retake license".  We recommend that a student take a day or so to review before re-taking the exam.   The  RiseUp Administrator in your school district can purchase them by signing into their own Administrator's account dashboard and make the purchase.

Every 3 years a certified teacher must renew their certification. The teacher does not re-take the exam but can retake the training and exam if wanted.  The teacher will just complete the renewal form and pay $25 to the NRF.   It is the teacher's responsibility to keep his/her certification up-dated.  Click the blue button to the left to get to re-certify.

A student's certification is good for 3 years and he/she can re-new his/her certification the same way that a teacher does.  The Louisiana DOE states that the certification must be earned while in high school.  This means that if a 14-year old earns the certification but does not graduate within the 3 year certification period that the certification will still count toward the graduation requirement.



  1. CREATING ADMINISTRATOR ACCOUNT:  Go to RiseUp Kaleidoscope Learning to set up your account as the Administrator.   You will need your school district’s Federal Tax ID in order to register, so please make sure you have that on hand.  Having this account will allow you to order Customer Service and Business of Retail licenses for students to take the credential exam, to purchase textbooks and other materials, and to add proctor/trainers and school locations for your school district.  Each district must have at least 1 person to create an account; you can, however, add other people to your account to give administrative roles.
    Once you submit the application, it may take 2-3 days to get approval.  You should receive an email from RiseUp approving your account.  You then use your email address and create a password for the account.  Log in to your account at  

  2. PURCHASING MATERIALS:  To make a purchase of vouchers or books, the Administrator will sign into Penn Foster
    at RISE Up ( and click on Purchases or Price Licenses and Materials.  Put in your total of each then check out.

  3. ADDING TEACHERS/PROCTORS (teachers):  Next, you will want to add your teachers.  Click on the Add Teachers
    to do that.  Add each teacher in your school district as a TEACHER/PROCTOR.  Each teacher that you add will receive an email with login information to their account. 

  4. ADDING SCHOOL LOCATIONS:  You can now add your testing site locations by clicking on the Add Sites.

  5. MANAGING/ALLOCATING LICENSES:  Once you have ordered licenses, they will appear in your account.  Click on Manage Licenses.

  6. PURCHASING RE-TAKE LICENSES FOR THOSE STUDENTS WHO FAIL:  In the same way you purchased your original licenses (#2 above), you simply choose the name of the retake license you want and add it to your shopping cart.l Retake are $25

  7. HELP:  Any other questions, call Paul Grethel at 504-301-7194.  Paul does not work for the NRF, RiseUp or Kaleidoscope Learning but is the person who can help Louisiana teachers and administrators.

  8. REGISTERING NEW TEACHERS TO BE CERTIFIED:  Check the Registration page on this website for upcoming teacher trainings/certification classes.

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